Contact Us

Last updated: April 10, 2026

We value feedback from our readers. Your questions, corrections and suggestions help us improve rocketplayvip.com and make it more useful for Australian players. Below you will find the right contact for each type of enquiry — using the appropriate address helps us respond faster. We aim to reply to every message within 24-48 hours on business days (Monday-Friday AEST).

Contact by Topic

General Questions & Feedback

Email: [email protected]
Questions about casino reviews, suggestions for new content, reports of errors or outdated information. If you have spotted an inaccuracy in one of our reviews, please include the review title and the specific detail that needs correcting — we will verify and update the content promptly.

Editorial & Press

Email: [email protected]
Requests for expert commentary, interview enquiries, guest article proposals. If you are a journalist or content creator and wish to quote our material or obtain an expert opinion from Jake Thornton on iGaming topics, this is the right address.

Partnerships & Advertising

Email: [email protected]
Collaboration proposals from casino operators, affiliate networks and marketing agencies. Please note: a partnership does not guarantee a positive review. All casinos are assessed using our standard methodology — see How We Test and How We Rate.

Privacy & Data Requests

Email: [email protected]
Requests to exercise your data rights (access, deletion, correction), questions about our Privacy Policy or Cookie Policy. We process data-rights requests within 30 days in accordance with the Australian Privacy Act and GDPR.

Expected Response Times

Request Type	Response Time	Channel
General questions	24-48 hours	[email protected]
Error reports	24-48 hours	[email protected]
Editorial / press	48-72 hours	[email protected]
Partnership proposals	3-5 business days	[email protected]
GDPR / data requests	Up to 30 calendar days	[email protected]

Important Information

We are NOT an online casino. We cannot assist with questions about your account balance, pending withdrawals, document verification or bonus activation at any casino. For such issues, please contact the casino's own support team directly.

We cannot resolve disputes with casinos. If you believe a casino has acted unfairly, you may file a complaint with the casino's licensing authority (check their footer for the licence jurisdiction) or contact an independent mediation service such as AskGamblers or Casino Guru.

Problem gambling support: If you or someone you know is struggling with gambling, please contact Gambling Help Online (1800 858 858, free call, 24/7) or visit our Responsible Gambling page for additional resources.